Every color conveys some feelings. Sometimes these feelings are positive and calm, but some colors have an opposite effect. It’s important to use these effects properly so that the message is effectively delivered. Although the feelings conveyed by colors are rather intuitive, it’s useful to know to describe them by words in order to be able to apply them. Today we are going to take a look at the colors that may be useful in customer service.Read more »
One could say that cooking and customer service are two completely different things. On the other hand, optimist can look on the bright side and see what these two activities have in common. And that’s exactly what we are going to do today.Read more »
Motivation is a key to success. Last time we have mentioned how little things can completely turn the relationship from annoyance to friendship and loyalty. Today we are going to take a look how you can motivate your employees or coworkers via competition.Read more »
One wise man once said: “Every client you keep is one less that you need to find.” The man goes with the name Nigel Sanders. Fortunately there is more of this customer service wisdom and today we are going to get through it, let’s say in a bit different way. Hope you enjoy!
Everybody who has been in the Netherlands for longer than a week can certainly tell something about the weather. In 95% of cases you would hear something like ‘it sucks’ or like ‘all the time just these annoying clouds’… But wait, if you stay here longer than one month a bit of sunshine can make a smile on your face even during the worst days. Yes, this can inspire your customer service as well!Read more »
Mindvalley is a leading publishing company that merges software, mixed media, video, mobile apps and social networks to put authors in the personal development movement at the forefront of the Internet generation. The company behind amazing home study programs like The Silva LIfe system series. Mindvalley got the World Blue Most Democratic Workplace award five years in a row, and was voted one of the world’s coolest offices by Facebook fans of Inc Magazine. Hanah Zambrano, director of customer happiness shared some exciting insights in this inteview.
Big Cartel was created because founders and their friends needed a good way to sell their stuff online. Big Cartel’s simple online set-up allows musicians, painters, designers, crafters, and all sorts of artists get customizable shopping carts online quickly and easily. “We’re here to help artists make a living doing what they love.” Read more about their customer support culture in interview with Anna Brozek.Read more »
Hi, it has been a while and that’s why I would like to talk about something special today. Because of the new possibilities with the Staff rate we not only want to improve your customer service, but also your “in-house” relationships. There is one experience I would like to share with you related to these relationships.Read more »