Nicereply Blog

We are launching our new series of interviews with our most succesful customers with best ratings. First one is SoundCloud – the leading sound platform on the web. Learn from them, for example ,what’s the most important virtue a helpdesk agent must have.

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We have a launched a brand new beta feature of Nicereply where you can see your most satisfied and dissatisfied clients in addition to bench-marking your agents.

To use the new feature, just log into your account and you’ll see a new tab Customers.

Some of our customers have asked if it’s possible that their users choose a rating option directly from the emails, possibly with some nice images. Since it’s not very difficult to set up, we’ve decided to write up a small howto:

HelpMaster is an enterprise greade help desk solution built on Microsoft technology and the folks over at PRD Software have prepared a nice tutorial on how to install the Nicereply Addin and set up the integration.

Read more on their Community blog »

One of the core goals of Nicereply has always been to enable companies to receive suppport feedback as quickly and as simply as possible, and that’s why we’re announcing a few exciting new things today.

Next up from our series of successful integrations of Nicereply is Request Tracker, a very popular support tool with over 10 years of history. We’re going to try and take a different, shorter approach with this tutorial, so here is how you get Nicereply working with Request Tracker in three simple steps.

Have you ever wondered whether your employees did rate themselves in Nicereply? As much as you trust your support, there’s always a small portion of people always trying to cheat the system. They could rate their own emails and affect their overall average. We thought of this too and found some time to implement a small feature.

To receive ratings on your emails is the most important thing when it comes to the purpose of Nicereply. From our experience we know that you don’t need to be a huge corporation to receive your ratings often. However, even some really big companies had problem with the lack of ratings. And in almost all cases the problem dwells in the position of the rating link in an email. So we did a little experimenting and this is what we found out:

We’ve found yet another one helpdesk system that integrates perfectly with Nicereply. Assistly, despite being a freshman to the helpdesk market, has some pretty impressive features and a very well thought-out user interface. Here’s an example on how to make these two work well together.

There’s no question about the benefits of integrating your Helpdesk system with Nicereply, and that’s why we’re continuing our series of successful integrations, this time with a great tool called Mojo Helpdesk. Let’s dive into the integration example.