Introducing a loyalty scheme is one of the easiest and most cost effective ways of rewarding customers for giving you their business. Not only does it help to keep them coming back; it can also be a great way to attract new customers to your brand.Read more »
You can’t serve your customers well without learning about their needs through connections and engagement. Customer engagement strengthens brand loyalty and forms profitable impressions for businesses and customers. Use customer engagement as a tool for delivering superior customer service and enhancing consumer experiences in the following two ways:Read more »
Choosing a way to satisfy complaining customer can be very tricky. This question can become even harder if your goal is to make customer truly happy and loyal, not just to stop him from complaining. There are many opinions and over-used strategies out there, but what does actually work?Read more »
We’re happy to announce several new updates. Last few weeks were full of development with purpose to make Nicereply more intuitive to setup. There were several questions about integration setup, what may be a bit confusing for most of you. Since ability to connect with cloud based help desk apps it the most used feature we’ve decided to simplify this process. You can easily integrate your favorite app in 4 steps now.
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Recently, a lot of research has been made on a field of customer service. Some of the results of this research can be directly implied by you, Nicereply users, but sometimes the connections are not so clear. Today we are going to explore the connections in a research compiled by CRM Analyst Ashley Verrill in cooperation with customer service expert, Shep Hyken.Read more »