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  • Nicereply Cart: New solution for e-commerce feedback

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    For a few years Nicereply has been helping clients to get feedback on customer support. In June, we have launched some new features. We have introdced the new Nicereply Dashboard, that allows users to set up and track their own Goals, we have made charts that are easy-to-read and understand in our new Histogram and Leaderboard, we have added „Issues“ – new way how to solve your problematic tickets and get to them with just one click.

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    Brand New Dashboard

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    Great news everyone! After weeks of collecting feedback on our service, we finally bring you the brand new dashboard. Lets see what its all about.

    Nicereply dashboard is the place, where you can check all your stats, stats of your team members and average ratings. It’s very similar to Charts section, but easier to comprehend with better visualization. The newest feature is the ability to set your personal or team goals. Do you want to have average rating over 8 in next month? Well then, set your goal and check your stats daily to see, how you are moving toward this goal. Check your team members and their single or average rating.

     

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    How to integrate Nicereply with Salesforce

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    salesforce+NR

    Connect your Salesforce with Nicereply

     

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    Tips for Loyalty Programme Success #5 – Use Data to Offer A Better Service

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    After your customers have told you a bit about themselves through the sign-up process, don’t let that precious data go to waste. You can use this to better tailor your scheme towards customers and offer more perks that will go some way towards establishing your brand. Travel companies such as Flybe are very good at using their customers data to offer them relevant deals.

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    Tips for Loyalty Programme Success #4: Value Customer Feedback

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    Customer feedback is the best way to find out if your loyalty scheme is working well; which aspects can be improved; whether it is garnering a decent amount of attention, and if there is any way it can be made easier to use. It is worth trialling your loyalty scheme beforehand with a corporate team member or a ‘secret shopper’ customer to identify any holes in your system, such as usability, complexity, and value. UK based company npower contact their customers regularly to get customer feedback, however generally it seems to be smaller companies which are better at doing this sort of thing.

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    Tips For Loyalty Programme Success #3: Keep it Simple

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    When running a loyalty scheme it should always be made easy for your customers to understand so that they know exactly what they are getting and how to go about getting it. There’s nothing worse than starting a fantastic and well thought through loyalty scheme only to find out that it comes across as being too complex or time consuming for customers to be interested in committing to it. Therefore make sure that you keep small print to an absolute minimum and be as transparent as you can. One company that does this well is burrito makers Boloco.

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    Tips For Loyalty Programme Success #2: Give Away Something Of Value

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    If you’re in the midst of putting together the perfect loyalty scheme, you’ll know there are dozens of facets to consider; not least of all, what exactly you’re going to be offering your customers.

    It probably goes without saying that your scheme needs to offer a tangible reward that customers can realistically enjoy if they are to sign up. You may choose to offer them free gifts from your own arsenal of goodies, or money-saving rewards that will help your customers to save money each time they shop.

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    Tips For Loyalty Programme Success #1: Finding The Right Fit

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    Introducing a loyalty scheme is one of the easiest and most cost effective ways of rewarding customers for giving you their business. Not only does it help to keep them coming back; it can also be a great way to attract new customers to your brand.

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    Deliver Top Customer Service With Social & UGC Customer Engagement

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    You can’t serve your customers well without learning about their needs through connections and engagement. Customer engagement strengthens brand loyalty and forms profitable impressions for businesses and customers. Use customer engagement as a tool for delivering superior customer service and enhancing consumer experiences in the following two ways:

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    Deliver exceptional customer service without refunding

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    Choosing a way to satisfy complaining customer can be very tricky. This question can become even harder if your goal is to make customer truly happy and loyal, not just to stop him from complaining. There are many opinions and over-used strategies out there, but what does actually work?

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    How to rock as a small local on field of customer service

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    Recently, a lot of research has been made on a field of customer service. Some of the results of this research can be directly implied by you, Nicereply users, but sometimes the connections are not so clear. Today we are going to explore the connections in a research compiled by CRM Analyst Ashley Verrill in cooperation with customer service expert, Shep Hyken.

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    Great New Integrations!

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    We’re happy to announce several new updates. Last few weeks were full of development with purpose to make Nicereply more intuitive to setup. There were several questions about integration setup, what may be a bit confusing for most of you. Since ability to connect with cloud based help desk apps it the most used feature we’ve decided to simplify this process. You can easily integrate your favorite app in 4 steps now.

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