One of the core goals of Nicereply has always been to enable companies to receive suppport feedback as quickly and as simply as possible, and that’s why we’re announcing a few exciting new things today.
From our own experience and hard data behind, we’ve realized that the customer usually gives feedback either if he’s extremely happy with the service, or really angry. The star rating system great, but in some cases, it makes the customer think too much. That’s why we’re announcing two new rating options – thumbs and faces. For now, these are represented with numeric scores (1,5 and 10 for faces and 1,10 for thumbs).
These new rating options can be easily set up in Settings -> Rating page and have the same customizations available as the star ratings, including colors, backgrounds and the language of the page.
Apart from these awesome new options, we’re trying to ship small improvements and options regularly, and here’s a few we’ve turned on only recently that you might have missed:
- Redirect after rating – You can set an URL if you want your users to redirect to a special page after they have rated your support, perhaps a special offer or a discount as a token of your appreciation to your customers. This can be also set up in your rating page settings.
- Anonymous ratings – If you feel that asking for your customer’s name is not that of a good idea, you now have an option to receive your feedback anonymously. Also, set it in on your rating page settings.
- More API Methods – We’ve added a bunch of new methods to our API that you can play around with. Go have a look!
We hope you’ll find these news useful for your support and be sure to follow Nicereply on twitter or join the Facebook page for new exciting things to come. And they sure will, and very soon. We’d love to know your opinion about these new features so feel free to leave a comment or contact us directly by email. Have a nice day!