Nicereply Blog

Some of our customers have asked if it’s possible that their users choose a rating option directly from the emails, possibly with some nice images. Since it’s not very difficult to set up, we’ve decided to write up a small howto:

Basically the only thing you’ll have to do is replace the links in your emails. What used to be this:

How good was my reply?

http://nicereply.com/COMPANY/AGENT

Will be this if you are using thumbs:

<b>How good was my reply?</b> <br/>
<a href="http://nicereply.com/COMPANY/AGENT/?s=1">
  <img alt="" src="http://m.nicereply.com/inline/thumb_1.png" />
</a>
<a href="http://nicereply.com/COMPANY/AGENT/?s=10">
  <img alt="" src="http://m.nicereply.com/inline/thumb_10.png" />
</a>

And this if you have faces option selected:

<b>How good was my reply?</b> <br/>
<a href="http://nicereply.com/COMPANY/AGENT/?s=1">
  <img alt="" src="http://m.nicereply.com/inline/face_1.png" />
</a>
<a href="http://nicereply.com/COMPANY/AGENT/?s=5">
  <img alt="" src="http://m.nicereply.com/inline/face_5.png" />
</a>
<a href="http://nicereply.com/COMPANY/AGENT/?s=10">
  <img alt="" src="http://m.nicereply.com/inline/face_10.png" />
</a>

Important – be sure to replace the COMPANY and AGENT in these code snippets in order for the signatures to work. Also, if you have Nicereply integrated with a help desk system, be sure to add the third ticket id parameter in the rating link, pretty much the same way you did when first setting it up.

When you are finished, your email should contain these nice clickable links that will direct your customers to pre-selected rating pages.



If you want to stretch your HTML skills, you can of course play around and try different font sizes, use your own images, etc. We hope you find these ideas helpful and we are looking forward to your feedback and ideas!