We have a launched a brand new beta feature of Nicereply where you can see your most satisfied and dissatisfied clients in addition to bench-marking your agents.
To use the new feature, just log into your account and you’ll see a new tab Customers.
If you want to know more about the feedback that a certain user has given, just click his name and you will see his detailed ratings.
As this is a beta feature, we are still working on it and we are continuously improving it. In the next following weeks we will be also publishing more exciting features into Nicereply.
I have recieved a prompt, friendly, sympathetic and efficient response to a query by Emma of the soundloud team. Soundcloud is great, not only for what it provides users, but also because those behind the scene really care. 10/10:)