Every time your customer wants to tweet about your customer service, he/she has a pre-written message. This pre-written message consists mainly of the number of stars he/she gave you, the name of your company and the information that he/she rated you via Nicereply. Customize this text! Go to Settings -> Rating pages and choose to Edit one of your rating pages.
One of the important parts of this message is the name of your company. We use the name you provided at your registration. But this name may not be the same as you use on Twitter. We recommend to change it to your twitter name also with the ‘@’ so that these messages show when people search for your company.
That’s it for today and have a nice reply!