Nicereply Blog

Apart from the growing number of Help desk systems that work nicely with Nicereply, you can connect it to virtually any system (even your custom-coded). Here’s a simple general guide for this kind of inegration. The benefit of having Nicereply connected to a support system is that you’ll be able to see the exact email your customer has rated.

We’ve always thought that getting feedback on support emails via a simple service is a great idea and of course, that’s why we created Nicereply in the first place. Proving that we’re not the only ones really into this idea, 37signals, one of the most respectful web development companies around created their own small application and called it Smiley.

As you might have noticed, Nicereply’s aim is to improve your customers’ satisfaction. And that’s why we decided to post a few tips on how to use Nicereply to turn your customers to fans and devoted evangelists. It certainly helped our company to get a grip on real-time problem solving, support evaluation, and even getting higher sales numbers.

As you might have noticed, Nicereply has a simple yet powerful way to integrate with virtually any helpdesk system. To have a clear view on how to make this work, we are about to demonstrate a way to connect it with Zendesk, one of the most popular helpdesk systems around.

It has been two weeks since we’ve launched Nicereply and it’s about time to start rolling out some nice features we’ve been planning. We’ve received a lot of positive feedback on the service from around the web, particularly this TheNextWeb review made us really happy and sure we are on a good track.

Let’s see what we’ve got for you. First, the first version of Nicereply API is now online, with full documentation and examples. With the API, you are able to perform all kinds of magic with your Nicereply data, from building your own rating page to letting the whole world know your great customer support you have via a custom widget. We’d be very happy if you have a look into it, play around and report any bugs or features you are missing.

The other thing we’ve rolled out are email notifications on new ratings you receive, so that you don’t miss any feedback from your customers. These are turned on by default, and are received by both the agent to whom the rating belongs to and the company administrator. Notifications are still being worked on, so your feedback is more than appreciated.

Good news, everyone! We can now safely say we are only a week away from the official launch, so we thought it would be nice to let you know about a few things in advance. First, the launch date is exactly 28th of July, which is next Wednesday. All those of you signed up for the public beta will be free to use it for another month – the 30-day free trial period will activate on your accounts and everyone will get it’s according plan based on the number of agents you created during the beta. As for the plans:

Plans and pricing

We’ve put a lot of thought to tweaking the pricing to make it fair and affordable for everyone, and here’s what we came up with:

• Nice plan – 19$/month – limited to 5 user agents
• Gorgeous plan – 49$/month – limited to 25 user agents
• Beautiful plan – 499$/month – unlimited user agents

Nice plan works best for a small studio or startup with up to five people dealing with customer or support emails ( it would fit a company like ours and we wouldn’t think a moment about spending that little money for this). Companies that have more than five people on the helpdesk / support team are generally large enough to afford a 49$/month payment on the Gorgeous plan, which also has the best value per user. And for the mammoth having more than 25 support agents, 499 bucks per month is really a drop in the ocean for the value Nicereply can provide.

Of course, we’d appreciate any feedback on the plans in the comments. One last thing – we’re willing to trade forever free accounts for success stories and testimonials from known brands:)

We’re happy to announce we’ve launched the public beta of Nicereply. It’s a really simple service allowing your customers to rate the quality of your email replies. This feedback is a perfect way to improve your email communication and will help you built great customer satisfaction.