Hi everybody, making your life easier is a never ending challenge and we are happy that we can still succeed. This time we worked on integrations and how to make them simpler. The results are two new helpdesk systems with which you can integrate with just a few clicks. Help Scout and Live agent.
Read more »
Every product has a main goal. A good product has features. But the best products are flexible enough for creating your own features, and that’s why we have an API available for you.
Read more »Imagine that you got a negative rating and you didn’t notice it because you just logged off your account. Or you just forgot to keep the track of your ratings in the past few weeks (happens sometimes..). That’s why notifications are here! You can customize them in Settings->Personal settings.
Read more »In last month’s tip we talked with Shaun Caldwell on how to stand out in a crowded marketplace with great service. Today, we’ll see what Gregory Ciotti from Help Scout has to say about what it takes to truly “WOW” your customers when so many of your competitors fall flat.
Read more »
Our first goal is to improve your customer service by providing an opportunity to your customers to rate your responses. But what make our service special are the features available to you next to the main product. One of these features is the one that makes your customer service results visible to everybody – your public profile.
A lot of our customers are using Zendesk as their help desk system of choice, so we’ve decided to help them have a good overview over their support performance without the need to leave Zendesk. It is pretty easy to create a custom widget in Zendesk, and we bring you not one, but two types of widgets to integrate.
Read more »
Every time your customer wants to tweet about your customer service, he/she has a pre-written message. This pre-written message consists mainly of the number of stars he/she gave you, the name of your company and the information that he/she rated you via Nicereply. Customize this text! Go to Settings -> Rating pages and choose to Edit one of your rating pages.
Read more »
Think about the connections between the things you see everywhere with just a bit of imagination. We all know the famous song by Elvis Presley – A little less conversation, but I bet you have never thought about looking at it from a customer service perspective.
Read more »We are starting a new series to help you improve your customer’s experience even more: Tip of the month. Every month we will invite one professional from the field to share some of his or her experience with you. The first professional is Shaun Caldwell the founder and Owner at Global Marketing Mavens.
Read more »
Our brand new integration is with Freshdesk – an online help desk software that integrates traditional support channels such as Email, phone, chat and the web with new social channels such as Twitter and Facebook. Here’s an example on how to make these two work well together.
Read more »