Hi, it has been a while and that’s why I would like to talk about something special today. Because of the new possibilities with the Staff rate we not only want to improve your customer service, but also your “in-house” relationships. There is one experience I would like to share with you related to these relationships.
Read more »One of the more popular ways how to show your customers that you really care about them is public profile. The usual way how to set up your profile is via “Settings” and then “Public profile”. But what if you encounter a new rating you would love to share with your customers? Wouldn’t it be just great if you could publish it with one click?
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Hello everybody, this will be the first post since the New Year so we would also like to wish you all the best in it! In the past we were running the series “Tip of the month” and we want to continue giving you some advices directly from the professionals. Today the tip will be from Steve Curtin with 20 years of experience between hotel operations, sales and marketing, training and development, and customer service roles.
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It is getting nice Christmassy and I bet that all of us are looking forward for this time. But my inspiration doesn’t come from Christmas today. Today I was inspired by a movie every Lord of the rings fan (as me) wanted to see really badly. Yes you are guessing right, Hobbit.
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As we all know it is important to have good customer service and in-team performance. But the thing we have neglected so far is that a lot of you guys are sending invoices to your customers as well. Not every invoice is perfect and to make them easier to improve we bring you Invoice rating pages.
Lately, we have been thinking about moving Nicereply to another level and expanding your possibilities above customer service. We are happy that we can now show you the first result of our work. Staff rate!
Hi everybody, we have been working hard to improve Nicereply even more and we are happy that we can show you some results. Let us introduce you to the “Teams”. As far as you only have a couple of agents this may not be the most useful upgrade, but as your customer service department grows you may find it more and more important.
A lot of you solve not one but loads of tickets every day. That’s why it might be hard for you to relate some of the ratings to your tickets. We have a solution for you!
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