Nicereply Blog

Have you ever wondered whether your employees did rate themselves in Nicereply? As much as you trust your support, there’s always a small portion of people always trying to cheat the system. They could rate their own emails and affect their overall average. We thought of this too and found some time to implement a small feature.

To receive ratings on your emails is the most important thing when it comes to the purpose of Nicereply. From our experience we know that you don’t need to be a huge corporation to receive your ratings often. However, even some really big companies had problem with the lack of ratings. And in almost all cases the problem dwells in the position of the rating link in an email. So we did a little experimenting and this is what we found out:

We’ve found yet another one helpdesk system that integrates perfectly with Nicereply. Desk.com, formerly Assistly, has some pretty impressive features and a very well thought-out user interface. Here’s an example on how to make these two work well together.

There’s no question about the benefits of integrating your Helpdesk system with Nicereply, and that’s why we’re continuing our series of successful integrations, this time with a great tool called Mojo Helpdesk. Let’s dive into the integration example.

The past few weeks have been quite probably the busiest since we started working on Nicereply, and resulted in two new beutiful features for all our users. We’re happy to announce brand new weekly and monthly email reports plus a completely rebuilt charts page.

November started out a few days earlier here at Nicereply. We wanted to surprise you guys a little and since happy hour is not enough, November is now officially a happy month! Through all November, everybody will be able to sign up for special prices.

Next helpdesk system from our series of integrations with Nicereply is the popular TeamSupport. Let’s walk you through the simple integration process.

It’s always a great thing to show off the awesomeness of your company. And one of the best measures of awesomeness is the quality of your support, because solving customers’ problems quickly and flawlessly builds incredible brand relationship. And that is why we are releasing our brand new Tab for your company Facebook page.

Apart from the growing number of Help desk systems that work nicely with Nicereply, you can connect it to virtually any system (even your custom-coded). Here’s a simple general guide for this kind of inegration. The benefit of having Nicereply connected to a support system is that you’ll be able to see the exact email your customer has rated.

We’ve always thought that getting feedback on support emails via a simple service is a great idea and of course, that’s why we created Nicereply in the first place. Proving that we’re not the only ones really into this idea, 37signals, one of the most respectful web development companies around created their own small application and called it Smiley.